Questions
The eight things everyone asks.
If yours is not here, call. Harrison answers the phone.
- What does Windandsea Coconuts do?
- We hot-stamp your logo, initials, or message on fresh Nam Hom coconuts and get them to your event. Delivery only, or delivery with a specialist and a cart. We do weddings, company parties, conference booths, festivals, and weekly wholesale for hotel pool bars. Events of fifty people and events of five thousand.
- Can you customize more than the stamp?
- Yes. Garnish, straws, a themed presentation, a specific cart setup, or matching your event colors. The Villa package is built for this and gets the most flexibility, but ask on any package. If it can sit on a coconut, we have probably tried it.
- How does the branding work and what does the stamp fee cover?
- The one-time $250 stamp fee covers designing and making a custom brass stamp from your logo, event name, or message. We heat it and press it into each shell, so the brand is in the coconut, not on a sticker. We keep the stamp, so a repeat order has no stamp fee.
- What is your cancellation and refund policy?
- A deposit holds the date and the balance is due before the event. The earlier you cancel, the more flexible we can be, and we put the schedule in writing when you book. Weather is handled case by case, with you, not against you.
- Where do you deliver, and is there a travel fee?
- Local delivery around San Diego is included in every package. Orange County, Los Angeles, the Bay Area, and Las Vegas carry a travel fee we quote up front. Anywhere else by arrangement.
- How many coconuts should I order?
- Tell us your guest count and what kind of event it is, and we will give you a number. A pool party in July and a seated dinner in December are not the same order. Our minimum is 50.
- What is the minimum order and how far ahead should I book?
- Fifty coconuts, any package. Two to three weeks ahead is usually fine. Summer weekends and December book earlier, so if your date is in those windows, call sooner.
- How does staffing work if I need service longer than the included hours?
- Cabana and Villa include one specialist for two hours of service. Extra hours or extra staff are $90 per staff member per hour. Sandcastle is delivery only, with no staff on site.
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Get in touch
Ask us the ninth one.
Or just tell us about the event and we will cover it in the reply.